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Silent 911 call due to phone issue at east main street apartmentMontague MA

Heads up: This post was detected from real-time dispatch audio. Information may be incomplete, and the situation may evolve. Always verify using official agency releases.

audio iconNon-Crime Event
E Main St, Millers Falls, MA 01349

A silent 911 call was received from near East Main Street Apartment 5. The call was later identified as accidental due to phone issues by the resident (name withheld). Officers confirmed that the resident was safe and well.

Audio|Heard on: Franklin County Police, Fire and EMS Dispatch
Listen to dispatch call
03:7
Transcript:
00:00
Dispatch to 2516.
00:06
Go ahead.
00:09
Sir,
00:13
I received a 911 silent call.
00:16
Nothing could be heard.
00:19
Attempted silent call procedure got no response.
00:22
Near East Main Street, Apartment 5 is what's showing on the map.
00:30
Copy, we're out.
00:37
Dispatch to 16.
00:41
Bye.
00:48
Yes, you're just advising.
00:49
I ended up getting a hold of the owner of the phone.
00:53
It was (name withheld) saying everything was fine.
00:56
She's having issues with her phone and the lock screen.
01:00
Somehow it's dialing 911.
01:06
All right see.
01:13
Just batch to 16.
01:17
Good.
01:23
And so we did take a call earlier, uh,
01:27
yesterday evening, for the same type of call and I want to open line.
01:34
Everything was okay.
01:36
Um,
01:39
appeared she was having some, a hard time last night.
01:43
Sounded okay in the line with me.
01:46
Copy that. The call yesterday was mental health, possibly,
01:54
but not tonight, correct?
01:56
Yeah,
01:57
affirmative.
02:00
Copy that.
02:03
Seven dispatch.
02:08
We're both gonna still check on it.
02:11
Where are you going to still check on it? 16 dispatch.
02:24
Time.
02:26
Both units Code 4.
02:33
Please.
02:39
Seven, dispatch.
02:43
Go ahead, sir.
02:49
If you're still in contact, whether,
02:52
can you ever come down to the stairs and open the door?
03:00
Yes, sir. I'm on another line right now.
03:03
I do not have contact with her.
03:05
I can try back in a minute.

Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.

Location mentioned:
E Main St, Millers Falls, MA 01349

This shows a Google Street View of the area near the location, which might not be the exact address.

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